If you are experiencing problems with your online order, or need a sympathetic shoulder please contact CK Online at:

(07) 3275 3011 (Weekdays Only)

DELIVERY WAITING TIMES

* We process our online orders every weekday, Australian orders will usually take 1-5 working days from date of payment to be recieved, International (Including New Zealand) orders may take 1 to 3 WEEKS to arrive *please see International orders section bellow. 

CK ONLINE ORDERS RETURN POLICY

* Please note we do not refund or exchange based on a 'change of taste'

 * We will however exchange or issue a credit note if you require another size/fit

* Goods returned for size/fit exchange will be at the expense of the customer. The returned package must be accompanied by a self addressed, reply paid envelope/slip and the original invoice. If this is not included we will HOLD YOUR ORDER till arrangements by you are made.

* We will refund in the event that the goods purchased are faulty, provided it is NOT due to wear and tear, and is in fact due to a manufacturing fault. This will be assesed and determined upon the return of the item. Goods must be returned in original packaging.

RETURNING GOODS

* When returning goods, the expense for postage must be paid for by the customer. If you believe the goods are faulty please include a receipt for postage in your parcel and the postage will be refunded if they are in fact determined faulty.

 
* All goods must arrive in the same condition as they were sent. eg Tags, shoe box etc. If not the goods will be sent back at the customers expense.

 
* The product can only be returned within a 30 day period

 
* Please note - while we take all the care possible to ensure that you receive your goods, we cannot take responsiblity for any damages or loss incurred during the delivery process

REQUESTING A CREDIT OR ASSESSMENT FOR REFUND

When requesting a credit or assessment for a refund please forward all information to: orders@culturekings.com.au with as many details of your order as possible. Orders simply sent back with no information or without contacting us first will not get actioned.

INTERNATIONAL ORDERS (OUTSIDE AUSTRALIA)

Please note that International (including New Zealand) orders may be subject to customs inspections and import taxes unique to your country. This is normally based on items being over a cetain value. These taxes are out of our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these may be.

With that being said, we will not mark your package as a “Sample” or as a “gift“. They’ll catch us and you. So the best bet is to be honest.